JFRocks Quality Rocks

Quality Rocks Program & Commitment

-- Pertains to CD-ROM or other shipped format orders only --
Obviously downloaded orders will never need to be re-shipped.

________________________________________________________________

A non-working or defective burn with one of our products is RARE, but when it happens it's unacceptable to us!! In case you're new here let me make you aware that we're known for bending over backward for our customers and site fans.

We want you to know that you can purchase from us WORRY FREE!! Replacement product is always sent out at no additional charge to you, and without you having to send anything back to us., usually with no questions asked. As far as I'm concerned the customer is always right.

Thanks, Jeff Fiorentino

________________________________________________________________

Program Details

At JFRocks, quality rocks! We want to make sure you receive quality product that you can use and enjoy. If you experience any problems with non-working/defective product, we will replace it within 30 days of shipment, free of charge.* Just let us know! Keeping quiet about a defective product and sucking it up, doesn't do our website or yourself any good.

To report product issues, contact us at jfrvideo@jfrocks3.com right away so that we can ship out replacements and get you back to playin'. Your satisfaction is very important to us and we want to make sure you're a happy customer and continue to purchase from JFRocks.com. We're here for the long haul and we stand by our products 100%.

*Replacement program is for products purchased through the JFRocks.com website only.

***All sales are final and refunds will not be issued, only replacement products will be offered. Replacements will be issued for purchased product titles only, substitution for different titles will not be offered under the quality rocks program. Format changes from "CD-ROM" to "Online Access & Download" are allowed, however once your CD-ROM has shipped any refund of the price difference between the two formats cannot and will not be offered. For help choosing the right format for you click here.