
Quality Rocks Program & Commitment
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Pertains to CD-ROM
or other shipped format orders only --
Obviously downloaded orders will never need to be re-shipped.
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A non-working or defective burn
with one of our products
is RARE, but when it happens it's unacceptable to us!! In case you're
new here let me make you aware that we're known for bending over backward for
our customers and site fans.
We want you to know that you can purchase from us
WORRY FREE!! Replacement product is always sent out at no additional
charge to you, and without you having to send anything back to us., usually with
no questions asked. As far as I'm concerned the customer is always right.
Thanks, Jeff Fiorentino
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Program Details
At JFRocks, quality rocks!
We want to make sure you receive quality product that you can use and enjoy.
If you experience any problems with non-working/defective product, we will
replace it within 30 days of shipment, free of charge.* Just let us know!
Keeping quiet about a defective product and sucking it up, doesn't do our
website or yourself any good.
To report product issues, contact us at
jfrvideo@jfrocks3.com right away so that we can ship out replacements and get you
back to playin'. Your satisfaction is very important to us and we want to
make sure you're a happy customer and continue to purchase from
JFRocks.com. We're here for the long haul and we stand by our
products 100%.
*Replacement program is for products
purchased through the JFRocks.com website only.
***All sales are final
and refunds will not be issued, only replacement products will be offered.
Replacements will be issued for purchased product titles only, substitution for
different titles will not be offered under the quality rocks program.
Format changes from "CD-ROM" to "Online Access & Download" are allowed, however once your CD-ROM has shipped any refund of the price difference between the two formats
cannot and will not be offered. For
help choosing the right format for you
click here.
Copyright © 2001-2008 JFRocks All rights reserved